Frequently Asked Questions
Where is The Courtyard located?
The Courtyard is in Aston Clinton, Buckinghamshire, within easy reach of Aylesbury, Tring, Wendover and the A41. It is conveniently located for local businesses, contractors and visitors to the surrounding area. The full address and arrival instructions are provided once a booking is confirmed.
How do I request a stay?
Complete the form on our Rates & Availability page with your preferred arrival and departure dates. We will check availability and contact you with confirmation and payment details.
How and when do I pay?
A 25% deposit is required to confirm bookings made more than 28 days before arrival, with the remaining balance due 28 days before your stay. Bookings made within 28 days of arrival must be paid in full when confirmed.
Payment can be made by bank transfer or through a secure card-payment link. Your booking is not confirmed until the required payment has been received and written confirmation has been issued.
Is my booking confirmed when I submit the form?
No. Submitting the form is an availability request and does not confirm your booking. Your stay is confirmed once you have received written confirmation from us and the required payment has been received.
What is the cancellation policy?
Cancellations made at least 14 days before arrival will receive a full refund. Cancellations made 7–13 days before arrival will receive a 50% refund. Payments are not normally refundable when cancellation is made fewer than seven days before arrival or if guests do not arrive.
We will always try to rebook cancelled dates. If we successfully rebook them, we will refund the amount recovered, less any reasonable costs.
We recommend that guests arrange appropriate travel insurance to cover unexpected illness, disruption or changes of plan.
What are your rates and minimum stay?
What are the check-in and check-out times?
Check-in is from 3pm and check-out is by 10am. Full arrival information will be provided before your stay.
Are bedding and towels provided?
Yes. The beds will be made up ready for your arrival, and fresh towels are provided.
Are pets allowed?
We do not accept pets. Assistance dogs are welcome. If you are travelling with an assistance dog, please tell us when requesting availability so we can discuss any practical requirements and help make your stay comfortable.
Is smoking or vaping permitted?
No. Smoking and vaping are not permitted anywhere inside the accommodation.